Home Depot Store #6336
Unauthorized charge

On March 10, I ordered a new 16KW Home Standby Generator from the Palm Bay, Florida Home Depot Store (#6336) and paid the bill of $11,474.00 in full at that time. On April 8, the generator was installed at my winter residence in Palm Bay, Florida. On April 15, I was able to determine that the new GENERAC Model 5255 Generator (Serial # 4380592) was in fact a used generator that had been sold in installed and placed in service somewhere in southern Florida, and subsequently returned to, and reconditioned by the factory. I negotiated and accepted a settlement with the Home Depot District Services Manager in the amount of $1000.00 on April 26 as compensation for receiving a used generator vice the new one I had paid for.

I still have not received an answer to my question as to why I was charged $1,000.00 for City of Palm Bay electrical and gas permits, when the actual cost was only $172.50, an overcharge of $827.50.

Company: Home Depot Store #6336
Country: USA
State: Florida
City: Palm Bay

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