National Studios Inc
Failed to have my 75 "Free" holiday photos delivered and signed for!

I purchased an expensive package based on the incentive that I would receive 75 holiday photos "free" via mail. I very plainly indicated that the package be sent to my leasing office in which no such action was taken. They were sent to my door during normal business hours and I was at work which is why I had indicated they be sent to my leasing office.

I called NSI again re-stating this and they resent the package and once again they made the mistake of not correcting the ATTN-TO. They came to my door when I was at work but this time the note from the carrier stated they would return during a time I was, in fact, at my residence. Now the carrier never showed during that time - I was home all day.

Now, from experience in my own profession, it is a business's responsibility to make sure the product ordered and promised reach the end user. I was told by customer service that this was not the company's problem because it is not their fault I wasn't home even though it was their mistake of who the ATTN-TO was made out to and cut me off before I could even tell them the 2nd part of NSI's problem which was their carrier never keeping their side of the bargain.

I asked to speak with the manager due to the fact that they were not going to reimburse me in any way and to report the unacceptable customer service I had been given, they transferred me to the operations manager, Ron Perkins, and I left a voicemail. He called me back once and left a voicemail in which I immediately returned. He never got back with me after any more of my calls.

I have called several times pretty much every week thereafter over the past 2 months, not ever receiving a call back. I sent an e-mail to the operations manager as well, letting him know I am open for suggestions as long as I receive the business I was promised but unfortunately never received response. Personally, this is the worst customer service I have ever experienced.

Wendy
Greenville, South Carolina
U.S.A.

Company: National Studios Inc
Country: USA
State: Missouri
City: St. Louis
Address: 2215 National Studios Drive
Phone: 3143449191

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