Dish One Up - Direct TV Retailer
Call Center Worker Reports Altered Time Clock, Unpaid Overtime

I started working for this company through a temp agency. At first it seemed to be just another telemarketing/customer service position. During a 5 day training, I noticed several things that were fishy, but being "stuck" in the job, I had no choice but to put my morals aside for the time being because I needed the paycheck, paltry as it was.

They used to be a retailer for DISH Network, then jumped ship and started selling for Direct TV. Basically, what happens is that when people try to call Dish at 800-333-3474 and dial 888 instead, they are connected to Dish1Up. All of your information is collected and then you are pitched to switch over to DTV. Most of the people who work there are of the "shady" nature. The scary part is that they collect your credit card info and your Social Security number, basically every piece of info needed to scam you if they chose. There is no background check done to ensure the people you are talking to are legit. There is also excessive drug use on the property during business hours.

You are paid $7 an hour if you are a direct hire with an "ok" commission if you are able to hit your sales quota, or $10 with very little commission if you are through a temp agency. The thing is, there are so many people on the floor (they flood it on purpose) that it is almost impossible to hit your sales quotas unless you work on your "days off" as a "free day" (which you are not paid for).

They have a clause in their contract that "if you do not complete your training you do not get paid." I made it through training and this did not happen to me, but I did see and hear several conversations of the manager Nate and Rudy discussing with employees that they were not entitled to be compensated for their time. This was not explained during training! I overheard Nate tell Crysta (secretary) to "dont even put the page in, we can do it later, but make sure you put the signature page on." Basically, once you signed the last page, that was that.

The way they sell is shady. They don't care if you can't afford it, they don't care if you are uncomfortable, and they don't even tell you until the last minute (after they have all your info) that you would be switching to DTV. You are pretty much tricked into signing up. Most don't realize it until after the fact because it's not pointed out.

They also go in and change your time clock if you are over on your hours! I opted not to take a 1/2 hr lunch and instead leave a 1/2 hour early, which was okayed by the manager Nate. I then noticed that someone went into my time clock and "punched me out" for a 1/2 hour. So my legit 7.5 hours worked was listed as 7.0 hrs. I had to "barter" to get my time back! They also do not pay overtime! I was scheduled for 6 straight days. I needed the money and didn't mind the extra day, although it was a pain to work 13 days with only one day off. At the end of the week, they changed my 45.5 hours to 40! I made sure I printed out my time clock before I left for the day just to have proof if I needed it. When I brought it to the manager's attention, it became a "let's make a deal" scenario. Needless to say, I did scam the scam artist and got my money.

I was on my way in for my shift when I received a phone call that I was terminated due to my "low sales volume." Being a seasoned 9 year sales person and always having 2-5 legit sales a day, it was hard to believe this was the reason. I believe I was terminated because I put up a fight for money that was mine. It's disgusting that companies like this are in business, and I encourage everyone who has been scammed by them to report them! Call your local labor board, call the BBB, call the Attorney General, call anyone and make your voice heard! The more people out there, the louder the voice is and the louder we will be heard, the quicker this company will be shut down.

Company: Dish One Up - Direct TV Retailer
Country: USA
State: Arizona
City: Tempe
Address: 620 S River Road
Phone: 8883333474

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