Directv
$287 Early Termination Fee Sent to Collections After Our Move

Directv uses unfair and highly deceptive sales practices. They had my wife and me on a one-year contract. My wife wanted to add a DVR receiver to record programs while asleep or away. We had planned on moving from Roanoke, Va., to Phoenix, Az., 9 months later, and I told her OK, as long as it did not extend our contract after the 12 months had expired, i.e., month to month was good. Directv assured us no problem. Both of us were on the phone with the sales rep and heard him say this!

Then, 6 months later, when we made our move to Az., these people tried to shake us down for $287 for a fraudulent early termination fee for an extended contract they had told us we did not have! We complained to the supervisors, and they said to just write a letter to the home office explaining this and all would be taken care of.

We wrote 2 letters from Va. and 1 from Az. To no avail, we found out later! Meanwhile, I was turned down by 7 or 8 creditors for a home refinance, only to find out that Directv had been responsible for ruining my credit by turning their fraudulent claim over to a collection agency, and now it is on my credit files. I can well afford to pay the $287, but it is the principle of the matter with this fraud on consumers.

If you search FTC and state records and attorney general records, there are all sorts of very similar complaints. One gent said he had never been treated so badly by a service company and was going back to DISH, which he had for 15 years! Guess who I will never go with again? You got it: Direct ripoff TV, as I call them from my personal experience.

Company: Directv
Country: USA
State: Kentucky
City: Louisville
Address: P.O. Box 9001069
Phone: 8005315000

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