FedEx Corporation
Christmas gifts lost, order reissued and charged twice

I checked the tracking information on my package today (12/11). It states that they have a "Signature Release on file," which I assume allows them to just drop packages at my door. They have no such release on file with my signature on it. I rarely get deliveries at home and have never had a home delivery by FedEx. I live in an apartment complex, so you would think common sense would be to take the package to the office or not deliver it. This package contained Christmas presents for my husband and daughter, and as a result I will have to go to the actual store and spend double, as my money will not be refunded by Christmas.

I want a replacement of my exact order from Hot Topic by 12/23, to be purchased by FedEx and delivered to my office during business hours.

I filed this complaint (case # 40051496) with the Better Business Bureau of the Mid-South on 12/11, and the BBB informed FedEx of the complaint the same day.

On 12/17 I sent more information. Hot Topic re-issued my order (hopefully delivered to my apartment office, as I asked) and re-charged me, and it could not ship all the items I originally requested because some were sold out, although they were in my original order. FedEx should get with Hot Topic to see how those items can be found and shipped to me, at FedEx's expense. I am also still out my original order money, and who knows if my order will arrive before Christmas. FedEx has not even submitted an answer to this complaint.

Also, my husband called FedEx on the date of the original complaint and spoke to Abel, and was then escalated to a supervisor named Paula. Paula advised my husband that day that she would look into the problem and call him back within two hours. It has now been 6 days, and he has not received a phone call back from FedEx. What kind of customer service is this?

Company: FedEx Corporation
Country: USA
State: Tennessee
City: Memphis
Address: 3610 Hacks Cross Road
Phone: 8004633339

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