Sears
Poor service

My husband and I bought a new dishwasher and washer / dryer combo from sears - both products have been in the house less than two months we had to have the dishwasher door repaired (spring broke off) and now the washing machine is not working - both times I booked an 8am to 12pm window in order to take only 1/2 a day from work - to get them repaired both times I ended up missing an entire day of work because the repair guy did not show up on time for the one call and did not show up at all for the second call. Calling Sears they said they cannot guarantee the window time slots they booked me for and offered to reschedule for another work day which puts me back in the same position of missing work. Sears rep called to tell me they had to reschedule and I told the guy it was unacceptable and they had to get someone over that day and I could not miss another day of work - the Sears Rep hung up the phone on me. I called the service center back and they tried to sell me on a home estimate in order to make up for being hung up on - I guess that I lost a day of work meant nothing to Sears - they tried to reschedule for the following Tuesday - which I could not afford to lose another dayof work for Sear's convinience - in the end my husbland and I took a Saturday appointment 2 weeks out and had to spend our busy weekend night paying to do laundry at a laundry matt. I will never shop as Sears - their products break down and their "Customer Service" is the worst.

Company: Sears
Country: USA

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