Sears Auto Center
Customer service

I stopped at a local Sears Auto Center to request a quote on a 2 front struts replacement, the associate gave me a quote for the parts for 89.99 each and told me that in order to take advantage of the half price installation I should order the struts, but that he recommend a set of struts of better quality and performance for my particular vehicle (A Saturn VUE) those struts Monroe reflex were more expensive, about 140.00 each but they could order them and as soon they have them I could take the car for their replacement. After I decided to go for the better quality and order them, I waited for about a week and did not received a call back from Sears, I called them and they told me they have the struts ready, On Sunday the 15 of November I took the car to Sears auto center. After they started to work on the vehicle on Sunday I was told that they received a wrong part and they have to order them again and it would take 2 to 3 business day to have it. Since the car have some parts removed to facilitate the labor I told them they could keep the car until the new parts arrived. Monday, Tuesday, Wednesday I did not receive any calls, so I decide to make the call and asked for the status of the repair, the associate told me that they received a wrong part again and monroe does not make those particular struts for that car and model anymore so they have to replace them with a sensa track type of strut, the very first struts they quote me for 89.99, except this time were 99.99 each, I asked if they will ordered the from a different vendor and that cause the change in price, he told me that he does not know how much they pay for these struts but the computer have them at that price and probably the previous quote it was due to a special sale, being somehow frustrated for not having my car for several days and depend on my wife to take back and forward to work I told them to go ahead and order those and installed them. The associate told me that as soon as the parts arrive they will work on them, I called back on Friday the 21th of November around and they not have them yet, today Friday at 8-30 PM still waiting for a call, a solution, and reasonable explanation and apology at least... Still waiting.

Company: Sears Auto Center
Country: USA
State: Kansas
City: Wichita

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