Direct TV
Promised Local Channels Never Arrived, Faced Cancellation Fee

I just re-signed up for Direct TV on October 14th. I was advised that when I signed up I could get my area locals. The technician came out and told me this was not a problem. He said the box needed to download a new update and it could take 1-2 days.

On October 17th I contacted Direct TV and told them that I wasn't getting the locals and that I wanted to cancel my service. I was told that my locals were out of the Los Angeles area and that I could not get my area locals. So I told them I wanted to cancel my service, and I was told that I am in a commitment for my service and I would have to pay several hundred dollars to cancel.

This was a misleading sales tactic, and I would like to be contacted about this issue. I would also like to cancel my service with no fees. I was misled and lied to by your company.

Company: Direct TV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway

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