Direct TV
Told Local Channels Available, Then Quoted Cancellation Fee

I just re-signed up for direct TV on October 14th. I was advised that when I sign up I could get my area locals. So the tec came out and advised me that this is not a problem. He advised me the box needed to download a new update and it could take 1-2 days.

October 17th I contacted Direct TV and advised them that I wasn't getting them and that I wanted to cancel my service. I was told that my locals were out of the Los Angeles area and that I could not get my area locals. So I advised them I wanted to cancel my service and I was told that I am in a commitment for my service and I'd have to pay several hundred dollars to cancel.

This was a misleading sales tactic and I would like to be contacted about this issue. I'd also would like to cancel my service with no fees. I was mislead and lied to by your company.

Company: Direct TV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway

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