PayPal
Unauthorized card charge for an item I never ordered

PayPal initiated shipment of an item I never purchased and charged it to my Mastercard that they have on record. Then PayPal notified a past seller on eBay to ship me an item that I did not order or buy. I learned about this when the seller sent me an email saying he had shipped the merchandise. PayPal never admitted to the wrongdoing. I never authorized this transaction against my credit card. I requested the contact information for their CEO, and they refused to provide it. I found the address and sent a letter addressed to their CEO, but he (or someone on his behalf) never replied. PayPal does not publish or provide any phone numbers to reach their senior management. While the seller refunded my money after I sent him back the merchandise, both the seller and I had to pay for shipping charges that were not refunded by PayPal.

Someone should audit PayPal's computer systems and the way this company misuses and abuses consumers' credit cards. In addition, no company should get away without publishing and providing phone numbers for its executives.

I will never again use PayPal for payments, and I hope that over time competition will take care of them.

Company: PayPal
Country: USA
State: California
City: San Jose
Site: paypal.com

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