PayPal
Seller Never Shipped Parts and 30 Day Dispute Window Passed

I ordered parts from Hotpartz.com, and they used PayPal as the way to receive payments from consumers.

PayPal charges your credit card and is supposed to put the money into the seller's PayPal account, awaiting verification that the seller has shipped the goods to a verified address, thus releasing the funds to the seller. The problem is that PayPal has a 30-day policy about filing a buyer's complaint and asks that the consumer try to resolve the complaint with the seller. But if the seller procrastinates in shipping an order past the 30 days, only to not ship anything, and you are then over 30 days, you cannot file a complaint.

A person like myself is then ripped off, because using PayPal does not protect the consumer. They claim the money they charge my credit card is sent to the seller's account, and the seller can then send nothing, leaving the consumer out the money.

So you call both the seller and the PayPal service only to get confused about how monies are transferred. Time passes, and now the seller has closed his website, leaving the consumer out the money he sent to PayPal.

The credit card company cannot help because PayPal says that problems that arise are between the consumer and the seller and have to be resolved by them. If I had paid the seller directly, I would have had the credit card company try to get my money back.

Company: PayPal
Country: USA
State: Nationwide
Phone: 18008361859

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