Direct TV
Disconnect Fees After Contract Ended, Rebate Never Received

Our service was going out all the time, and near the end of our contract the company said we had to buy a service contract if we wanted them to come out and fix it. So we did! When the service tech came out, the satellite had never been set, and it had not been mounted right or faced the right way. He fixed all this.

We were late on the last payment of our contract. They wanted to charge all these fees, so I told them to leave it off. I mailed them the last payment, and they said I had to pay for the next month since it was the 2nd or 3rd day, plus a disconnect fee. I asked them how they figured that, since my contract was up in November, 2 months earlier. They said if I didn't mail another payment plus disconnect fees and if had already been turned off 2 months earlier.

When they signed us up, we paid $200.00 and never got the rebate they promised. They said they would charge us for the players, and I told them it was in the contract that the equipment was ours at the end of the contract. They are a bunch of white collar crooks and get by with it!

Company: Direct TV
Country: USA
State: Arizona
City: Phoenix
Site: directv.com

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