Verizon
Credit Score Damaged After Failed Bundle Qualification

My home, cell, & DSL was with Verizon. It was not bundled, but I just made one payment for all three services. When I went to Verizon to pay my bill, I was once again given the pitch to add Direct TV. I could bundle all four services into one payment. Lots of savings, lots of TV channels, an unlimited long distance on my home phone. I was informed you must qualify for this, but after checking the rep informed me I had indeed qualified. I continued to pay my single payment for all four services.

After getting my cell phone disconnected for nonpayment, I learned Verizon would not qualify me. Therefore I was now suppose to be making four separate payments for each services. The money was held by Verizon residential, therefore I was not paying wireless, cell or DSL. I spent hours on the phone waiting on hold or being transferred to some other department. Nobody seemed to know or care.

Now I find out Verizon has affected my credit score. I mad reported this the Federal communication board. After reading other comments on Verizon, I would hope a class action lawsuit would be consid. Ered. I want Verizon to fix the damage they have done to my credit score

Company: Verizon
Country: USA
State: Washington
City: Everett

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