Amazon.com
Electronic Check Payment for TV Rejected Despite Telecheck Authorization

I placed an order with Amazon.com for the TV and selected the electronic check method of payment on August 27. Amazon received an authorization from Telecheck, but cancelled the transaction. After contacting customer service I replaced the order on the 28th and the same thing happened again. Their reason was that my bank would not validate my billing address. I contacted my bank (small local bank) and they had received no inquiry from Amazon. I went on working with customer service at Amazon until yesterday - we added notes that provided the proper phone number for my banks, the manager's names, and after almost 3 weeks of cancelled orders Amazon finally told me they weren't actually doing anything because they were a global company and didn't have time to mess with these things. I feel that if they aren't going to honor a payment method for purchases of a certain amount, then don't offer it or at least be honest with the consumer and tell them to take their business elsewhere.

Company: Amazon.com
Country: USA
State: Washington
City: Seattle
Site: amazon.com

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