Direct TV
Charged Over $500 With $200 Fee After Suspending Service

On May 13, I contacted Direct TV and told them we were moving to a new address in Westlake, OH and that our new landlord would not allow us to put up a dish. I requested that the service be suspended effective June 1. I was paid in full at the time. Beginning in June and each month thereafter, I received monthly bills from them. When I called, their reps in the Philippines assured me their records showed service had been suspended since June and I was in fact owed a refund.

In August, I began getting threatening letters from them saying they would disconnect service if we did not pay our account in full. They disconnected a non-existent service last week, and this morning I discovered they had charged my bank account for over $500, which included a $200 fee because we cancelled our service. I didn't cancel the service. I suspended it, intending to reconnect when we moved to a new house.

It doesn't matter how much I talk or to whom, I keep getting the same runaround and the fees they want keep getting higher. I'm frustrated to the max. My intention was not to cancel the contract, but to suspend it for 6 months. I don't understand how they can tell me one thing one day and completely change it the next. Is there anyone out there who will listen or who knows how to get through to them?

Company: Direct TV
Country: USA
State: Illinois
City: Carol Stream

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