Comcast
"New Triple Play Customers" free Wii giveaway scam Philadelphi

New Triple Play Customers Beware!

This is the clearly written promotion directly from Comcast's website as of today: It was copied and pasted into a word document while I was on the phone with "customer service" at Comcast so I could ensure that it was time and date stamped in case they tried to change the writing on their website.

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Comcast Offers Wii Systems To New Triple Play Customers
Comcasts Super-Fast Internet Speeds Let Wii Players Enjoy Online Games, Entertainment and Fun

Philadelphia, PA - July 28

Comcast, the nations leading residential broadband Internet provider, and video game pioneer, Nintendo, have teamed up to offer an exclusive deal available to new Comcast Triple Play customers. From today until August 17, those who sign up for Comcast Preferred Plus or Premier Triple Play package* will receive a complimentary Wii system, merging together the joy of a super-fun video gaming experience with the power of super-fast Internet speed.

The partnership between Comcast and Nintendo will give new qualifying Triple Play customers a free Wii system and it will also allow them to hook up their Wii to Comcast High-Speed Internet for great online experiences:

Play friends over Nintendo Wi-Fi Connection in games like Mario Kart Wii, Super Smash Bros. Brawl and more
Surf the Internet on a bigger screen by downloading the Wii Internet Channel from the Wii Shop Channel using Wii Points
Visit the Wii Shop Channel to download classic Nintendo games or discover new exciting titles made for Wii
By connecting to our high-speed Internet, it will be easy for our customers to access all the fun content and features their Wii has to offer online, said Greg Butz, Senior Vice President of Marketing & Product Development. The Wii offers something for everyone, so pairing the Comcast Triple Play with the Wii system provides great entertainment value for the entire family.

Comcasts high-speed Internet connects Wii owners with their friends all over the world, said Cammie Dunaway, Nintendo of Americas executive vice president of Sales & Marketing.in addition to playing video games, people can surf the Internet, share family photos, and check the news or weather. The Wii is home to a multitude of fun Internet based entertainment and informational options.

Comcast Preferred Plus and Premier Triple Play packages* include: Comcast Digital Cable with On Demand and premium channels; Comcast Digital Voice, offering unlimited local and domestic long-distance calling and 12 popular calling features plus enhanced voicemail, and; Comcast High-Speed Internet with PowerBoost, providing some of the fastest download speeds available today.

To be eligible for a complimentary Wii system, a two-year contract is required. Customers can sign up for the Triple Play by calling 1-800-COMCAST.

*Triple Play package availability and offers vary by market. Total number of Wii systems is limited.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (http://www.comcast.com) is the nation's leading provider of entertainment, information and communications products and services. With 24.7 million cable customers, 14.1 million high-speed Internet customers, and 5.2 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.

Comcast's content networks and investments include E! Entertainment Television, Style Network, The Golf Channel, VERSUS, G4, PBS KIDS Sprout, TV One, ten Comcast SportsNet networks and Comcast Interactive Media, which develops and operates Comcast's Internet business. Comcast also has a majority ownership in Comcast-Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia.

About Nintendo
The worldwide innovator in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii and Nintendo DS systems. Since 1983, Nintendo has sold more than 2.7 billion video games and more than 460 million hardware units globally, and has created industry icons like Mario, Donkey Kong, Metroid, Zelda and Pokmon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendos operations in the Western Hemisphere. For more information about Nintendo, visit the companys Web site at www.nintendo.com.

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Comcast customer service is now double and "triple" talking themselves out of having to offer the free Wii game consoles. As the wording is clearly stated "New Comcast Triple Play Customers", the 3 scripted reps that I spoke with today claimed a few different things in order to not fufill a now widely advertised campaign.

1. I was told that this offer is only good to "New" customers. When pressed further, I was told that I don't qualify since I had "standard" cable, which according to them means that I get at least 22 chanels. Mind you, I don't have digital cable, no cable box, and in my area, Comcast is the only provider. Apparently, if I had "basic" cable that would have been a different story and I would have qualified.??? Irrelevant since the offer states "New Comcast Triple Play Customers" not those with "standard" cable.

2. I was then told, by another person something slightly different. Since I am a customer of one of the services, (ie. Standard cable through my wall), I am technically not a new customer so I don't qualify for a new Wii. Again, irrelevant since their offer states that it is for "New Comcast Triple Play Customers".

3. I then was directed to a gentleman, Mike, an apparent supervisor who then told me that I could go to another part of their website, "services" and read the fine print on what Comcast provides as services overall. For the third time, I DON't CARE! The offer you put in writing, on Comcast.com and on national tv states that if you sign up as a "NEW TRIPLE PLAY CUSTOMER" between July 28 and August 17, with a 2-yr service agreement, you are entitled to receive a FREE Wii game console. I asked for direct contact information for Greg Butz, Senior Vice President of Marketing & Product Development for Comcast and was told by "Mike" that he didn't have that available. Hence, I am writing here in this forum in the hopes that I may say another person the disappointment and runaround that they too will likely get when they sign up for Comcast's Triple Play package during this time frame, hoping that they will also be receiving a free Wii game console.

I have done research and found that other people have been told different things so that they don't qualify.

I suspect that there are many ways that Comcast has in order to make sure that there are no qualifying areas or qualifying customers. I would love to read any other feedback from others out there that have also been caught up in this.

Renee3
Greenfield, Massachusetts
U.S.A.

Company: Comcast
Country: USA
State: Pennsylvania
City: Philadelphia
Phone: 8002662278
Site: www.comcast.com/about/pressrelease/pressreleasedetail.ashxprid=782&fss=free wii

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