Comcast
Denied Twelve Month Mailer Offer Because I Already Had Service

Wife and I received an offer in the mail from Comcast. For 12 months we would get digital cable, high speed internet and their video phone service for $100.

We already have basic cable and the internet with them and have for 6-7 years at the same address.

I called Comcast to take the offer, and they told me that since we had a service with them, that we were not eligible for that pricing. Instead we had to pay $130 for 12 months. On the back of the letter it states "this is available to basic cable or high speed internet customers". Nowhere does it state you have to be a no service customer as the lady on the phone told me.

I told her I wanted it at the price offered or I would not take it. The letter was delivered to me at my address with my name on it. Am I to believe that Comcast does not bump their mailing list against their customer base before they mail out these offers?

So I emailed Comcast customer service through their website 5 days ago and mentioned to them that I felt that this was a bait and switch. All I got was the "we will respond soon" form email and have heard nothing since.

When Verizon gets their fiber optic in my neighborhood I will leave Comcast. They do not care to try and make their customers satisfied in any way. Go look up their ratings on JD Power they are among the worst in the cable industry.

Company: Comcast
Country: USA
State: Virginia
City: Chesterfield
Site: comcast.com

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