Target
Bad service

The other day, my 18 1/2 year old son, who's a US ARMY National Guard Soldier, bought himself a Star Wars LEGO set at Target, that cost $49.99. He just wanted something mindless and fun to do because he leaves in a week for a year deployment to Iraq.

Well, he got home that evening and sets about to build the set... And the bag numbered #1 is totally missing. Which makes the set basically worthless. So, my husband and I said we'd run out quickly to Target at 9 pm, to make an even exchange for him. He no longer had the receipt because he said he only bought 2 beach towels and the Lego set... He didn't think he needed to keep the receipt, so he had tossed it out. PLUS, he paid cash.

I get up to the returns counter and the girl tells me that because its an item over $20.00, there is nothing she can do, saying that the computer locks her out if its over $20.00 without a receipt. I said, "But I just want an even exchange". I got the "sorry, there's nothing I can do". So I even explained that he's leaving in a week for a year in Iraq and that by the time I contacted the Lego Company, he'd be in Iraq! She repeated there's nothing she can do.

So I walked away... Mad and near tears. Then I decided to go back and speak to a manager. She got one who came out and this guy of all about 20 years old, tells me the same thing. I had explained it all again to him-adding again, that my son was leaving on a year deployment next week to Iraq and I just wanted an even exchange for him to have something fun to do. The guy says, after I said the part about my son's deployment, "Well, THAT'S not my problem, (EXCUSE ME!!?? How DARE he say something like that about my son deploying off to war!!!) but I can't do anything about this without a receipt. Did he use a credit card?" I said, "No, he paid cash." He says, Sorry, I can't do anything. He just has to find the receipt." AFTER me telling him the receipt was thrown out!

I use to love Target and defend it to those who hated it. Now, I'm one of those too.

I WILL be sharing this story with everyone I can!

Company: Target
Country: USA
State: New Jersey
City: Clifton

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