Best Buy
TV lamp repeatedly failed and loaner TV denied under warranty

I will never step foot into a Best Buy Store again! They have the worst service I have ever dealt with. I purchased a JVC 52 inch TV in 9-06 along with the extended warranty. They replaced the lamp last year, then 3 wks ago the TV would turn off, then we would have to wait about 10 min. And restart it. They came out and replaced the lamp and that same day, the problem reoccurred. Obviously, that wasn't the solution, but they did not wait around to test it. A week later, they removed our TV, which at that time, said if it was going to be longer than a week, we could have our TV back till the part arrived. We called yesterday, a week after they removed the TV, and they said it would be another 5-7 days. When I inquired about a loaner, they said it was not in my warranty. I asked them to have my TV brought back until the part came in and they said I would be charged a delivery and pick up fee!

I have heard stories from other people about the horrible service from Best Buy, and now I truly believe it and have been affected by it. I will never buy another product from Best Buy again!

Sincerely,

Denise

Company: Best Buy
Country: USA
State: California
City: El Cajon
Site: bestbuy.com

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