Best Buy
Extended Service Plan Ended Early After iPod Replacement

Best Buy Grossly mis-represents their extended service plans. In Feb I purchased an iPod at best buy 86th and bought what I thought was a 3 year warranty. I brought it back last month for repair and was told appx 2 weeks later that the product would be replaced but they did not have any on hand so I could wait or get a store credit. I waited. I was called and told that ipods had arrived and I could pick up my replacement. What is weird is that Best Buy then had me purchase a new warranty because since the product was replaced my original warranty was satisfied. This means best buy exposure for this product was a total of 4 months after the mfg warranty. And that is their policy corporate, store or otherwise because it "cost them so much to replace it". What!? It is in their paperwork but they never tell you this. The manager in cs Eddie at 23RD said you have to read because "words just float around". This is a huge scam and the product is now 70 dollars less than it was 16 month ago. They did replace the product but this is just another way for them to make money. When you buy a 3 year svce plan you should get 3 years of service. Not just until something is replaced. It is a gross misrepresentation. I was told best buy pays what they sell the product for on the floor and only makes money on accessories. They must make something. Ad co-op service co-op delivery.

Company: Best Buy
Country: USA

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