Boost Mobile
Unbelievably bad account security

This morning I found 4 emails from Boost Mobile in my inbox — confirming my account, giving me a Boost phone # and PIN #, etc. This is the first I've ever heard of the company. I don't have an account through them. I called their customer service line, explained that I have someone else's account information and security codes.

The rep was efficient - she called their tech department - who said they couldn't do anything about it. Finally her supervisor told her that Boost Mobile can't do anything about the fact that I'm getting all the personal info & security codes of one of their customers.

I was instructed to CALL THEIR CUSTOMER DIRECTLY (I have her cell number, after all) and tell her that I'm receiving her emails and have all her security info.

I couldn't believe it.

I asked to be transferred to the supervisor, and was transferred instead to another rep, who knew nothing about why I was calling. I told him "forget it" and hung up.

This is unbelievably bad corporate behavior from Boost — and Sprint, who I see is the parent company.

I have this woman's information now, and could go in and hack her account or whatever. Or post all her info on the web.

Luckily, I'm a normal upstanding person and won't do anything with the info.

But I REFUSE to use my time to call Boost's customer to let her know that Boost has a big security breach going on with her account.

Boost as a company seems completely unaware of normal corporate responsibility. I would never give them any of my personal information.

Company: Boost Mobile
Country: USA
State: California
City: Irvine
Site: boostmobile.com

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