The UPS Store
Framed Antique Poster Damaged by Tape, $9000 Sale Lost

Over 6 months ago I sold a work of art to a California dealer for $9000, for a customer of hers. I usually pack everything myself, as I work on eBay and have never had a problem. I decided to take the framed poster to the UPS store and let them do it, so that in case there was a problem it would not reflect on me. When the framed poster arrived at its destination in California, it was opened and found that, when the employees packed the item, they did not wrap it in bubble wrap or plastic before covering it in TAPE! When the tape was removed from the 80 year old antique frame, which held most of the value, much of the gilding and 80 years of patina were stripped off along with pieces of plaster. The customer was irate and did not want the piece, and it took UPS a couple of months to pick it up.

I have been fighting them ever since. I called the owner of the UPS Store, Ike Spears, who told me they were going to pay me, but it never came. I called corporate headquarters and talked to everyone there, and submitted several professional appraisals, but never heard anything. They finally wanted me to take it to one of "their appraisers" for an assessment, and I have had enough. I cannot even get back the $250.00 I spent to ship the item. I volunteered to work with UPS and the owner of the UPS Store, Ike Spears, to settle this, and finally, after two appraisals which they will not accept, I do not know what else to do. The frame is not completely damaged and can be fixed, but I lost a sale for $9000, which I insured the item for, and I cannot even get my shipping back.

Company: The UPS Store
Country: USA
State: Louisiana
City: New Orleans
Address: 1631 Elysian Fields
Phone: 5049406464

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