United Parcel Service
Crushed antique statue claim stalled while store and main office disagree

I have had an ongoing problem with the UPS store in Rolla, MO. I shipped a box and insured it for $1000 in 12. There were antiques in the box. When I received it, the box was crushed around the items. One of which was broken in 4 pieces. This item is a metal statue, wrapped in approximately 5 inches of bubble wrap. The bubble wrap was also smashed flat. The owner and manager of the store, Nancy Ettleman, was present and witnessed my wrapping and packing of the box before I shipped it. The company required me to provide pictures and an estimate for a similar item. I emailed this several times to both the UPS main location and also the local Rolla location. They told me the claim was resolved and a check was sent to the local store to be reissued to me. On 6/11/09, I called the store they told me a check would be mailed to me immediately. When no check arrived, I called back to the local store (06-16-09), the owner/manager (Nancy Ettleman) advised me the claims department of UPS is still investigating and they were advised not to mail the check. I called the main office on 6/16/09 and they said they have no idea what the manager of the Rolla store is talking about, as far as they knew this claim had been settled. They advised me to file a claim with their complaint department, which I have. I am getting no satisfaction from UPS main office or the local location. The box was insured for $1000, and a similar item was valued at $2999.

The Tracking number is 1Z X791 W542 8139 8527.

Basically I am getting the run around and lied to from every direction

Company: United Parcel Service
Country: USA

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