Ups
Holding claims money hostage until Pak-n-Ship store pays their bill

Sold an expensive item on Ebay last fall. Took it to my local pak-n-ship store (Hub City Shippers in Hagerstown, MD) to have it professionally packed and shipped with insurance. The item arrived to the buyer damaged. A claim was filed with UPS by Hub City Shippers. After many months and numerous telephone conversations with various representatives of UPS and Jeff Paules, owner of Hub City Shippers who has lied consistently about his efforts and the problem with UPS, here is where we are on the claim 11 months later.
UPS acknowledges that they damaged the item and they have all the documentation to pay the claim. BUT, it seems Mr. Paules of Hub City Shippers owes UPS money. Despite Mr. Paules authorizing UPS to discuss the claim with me and to settle the claim directly with me, UPS is holding MY claims money hostage in the apparent hope that I will put pressure on Mr. Paules to pay the money he owes UPS so that I can finally receive compensation for the item that I owned and was damaged by UPS. Ironically, when the damaged item was originally returned to me, it incurred further damage at the hands of UPS. Because the independent pak-n-ship store in California had their UPS account paid up to date, I received that claims check 7 months ago. Still, UPS owes me an additional $2,250.00 on the original shipment claim which I apparently am not going to be able to collect until Hub City Shippers pays their bill.

Company: Ups
Country: USA
State: Maryland
Site: ups.com

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