Directv
$1,070 Taken From Bank Account After Cancelling Service

My husband and I have had DirecTV since its inception... That being said, you would think they might value the business of someone who has been with them that long... NO! I won't go into the details of why we cancelled. It boils down to them telling us one thing and doing another, but here is where I am furious: we cancelled...

A few days later, we got a call saying they were sending out the boxes for us to send back our 5 receivers and to make sure we sent them back or we would be charged. Well, lo and behold, that same day I got the call, BEFORE I even got the boxes, they took $1070.00 out of my bank account... I was livid... The next day I got the boxes, and the slip said I had 10 days or I would be charged.

We called and spoke to SO many people, and each one gives you a different story. Even the managers: you never hear the same thing twice. "Your money will be back in 3 business days... 8 business days... 8 weeks... 5 business days"... Here it is 3 weeks later, I still have a credit on my account but no money from them yet... We call daily and go as high up as we can, and still no resolution.

I have never dealt with such a dishonest company... I can't believe there is no class action suit against them... Their customer service reps have no clue... Of course, what do you expect when even the managers can't get their answers straight... They are crooks, and I want my money back NOW! They have the receivers, but I don't have my money!

Company: Directv
Country: USA
State: Colorado
City: Greenwood Village
Address: Po Box 6550
Phone: 8004944388

  <     >