Direct TV
Poor Installation, Hole in Roof and 12 Calls to Support

I have sent this out to our community Yahoo group of approximately 4500 folks and will continue to send it out to any and all web sites that I possibly can.

I gave you the chance 12 times to correct this, but you are just too big.

Direct TV is terrible. Poor installation and non-English-speaking contractors.

1. Contractor at my house for over 9 hours
2. Cut main lines to internet
3. No Speakey
4. Did not install support arms
5. Did not know basic connections, i.e. digital optic connection?
6. Very messy and did not clean up the mess
7. Left hole in roof
8. Customer service suggested I work with their subcontractor; I did not contract with their sub?
9. Did not install ground wire
10. Called 12 times and was always on hold with customer service, approximately 15 hours at this point
11. Poor, poor install and not much to say for their customer service
12. I would be pleased to add another dozen or more reasons if requested.

Thanks for letting me vent.

Company: Direct TV
Country: USA
State: Texas
City: Cypress

  <     >