Direct TV
Poor Installation, Hole in Roof and Twelve Calls to Customer Service

I have sent this our to our community yahoo group appx 4500 folks and will continue to send this out to any and all web sites that I possible can.

I gave you the chance x 12 to correct but you guys are just too big.

Direct TV sucks. Poor installation and non English speaking contractors.

1. Contractor at my house for over 9 hours
2. Cut main lines to internet
3. No Speakey
4. Did Not install support arms
5. Did not know basic connections IE digital Optic connection?
6. Very messy and did not clean up mess
7. Left hole in roof
8. Customer Service suggest I work with their Sub-Contractor, I did Not Contract with their sub?
9. Did not install ground wire
10. Called 12 times and always on hold with customer service appx 15 hours at this point
11. Poor poor install and not much to say for their customer service
12. I would be pleased to add another dozen or more reasons if requested.

Thanks for letting me vent.
Paul

Company: Direct TV
Country: USA
State: Texas
City: Cypress

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