Direct TV
Botched Installation Order and $115 Overage Blamed on Contractor

I cannot believe I fell for it again! I had Direct TV back in 2004 and cancelled my service after a series of debacles with the "independent" contractor they employ to install & "service" their satellites & receivers. Direct TV takes no responsibility for their service, errors, issues, or if they completely ignore a service call. Well, I was suckered into coming back... Fool me twice...

They messed up my installation order, did not give me what I had ordered, and then charged me for the upgrades that I had originally asked for. When I called Direct TV about a $115.00 overage on my first bill, they said there was nothing they could do for me because the installation company was an independent contractor and had done the right thing. Because they made the mistake, I have to pay for it???

I am in customer service, and I write down everything: times, names, and details of all calls. I wrote down what I was supposed to get 3 times, so I know it was not my error. I loathe Direct TV. They have the worst customer service of any company I have ever seen.

Company: Direct TV
Country: USA
State: Michigan
City: Gaylord Area

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