FedEx Ground
Camcorder never arrived and the delivery claim was denied

My wife and I bought a camcorder online and it was shipped via FedEx. We waited a month and nothing showed up. We contacted them and they told us it had already been delivered 2 weeks prior to our notifying them. They informed us we would have to file a claim and give them some time to investigate the situation. They also had the delivery driver contact me to see what the problem was. The driver informed me that he had the wrong address. What he did not know was that the FedEx customer service lady I talked to had verified our address and it was right. I caught the driver in a bold-faced lie, and he was angry about it.

After 4 weeks of waiting, we finally received an e-mail telling us that a decision on our claim had been made and that we would receive a letter via snail mail informing us of that decision. 3 weeks later, absolutely nothing was received. We sent them an e-mail letting them know that we received nothing and that we were not satisfied with their service. We received an e-mail the next day informing us that our claim had been denied. So we are posting this to let people know that you cannot trust FedEx. If I had not caught the driver in a lie, then maybe I would not be so mad, but if this is how they do business, then please beware and go somewhere else. Below is a copy of the e-mail they sent. This is what they send honest hard-working people.

Response (Genevieve E.) - 12/26 07:21 PM
Dear *:

Thank you for contacting FedEx. We sincerely regret that we did not resolve your claim to your satisfaction.

According to our records, this filed claim has been declined. If you would like to take further action, please contact our Customer Service department at 1.800. Go. FedEx 800.463.3339.

We appreciate your patience in this matter. Thank you for shipping with FedEx.

Genevieve E.
FedEx Customer Service

Company: FedEx Ground
Country: USA
State: Iowa
City: Carroll
Address: 942 South Shady Grove Road
Phone: 9013963600

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