Boost Mobile
Lost $85 After Minutes Expired During 2007 San Diego Wildfires

My frustration with Boost is at an all time high. Their "customer care" department is inefficient and ineffective. The representatives are intentionally vague, unresponsive, and pre-programmed with a singular company policy for every situation - NO REFUNDS EVER.

You will be on hold for 15 minutes before your call is taken by a person who has been trained to: 1) NOT provide any information; and 2) NOT given the authority to resolve your problem. They are hoping you will get frustrated and hang up.

If you persevere thru the static/hold music, you will then repeatedly be told "hold on, one second please, bringing up your account."

I am out $85. I have been a customer since 2003 and have re-boosted my account every 3 months, without fail. During the 2007 San Diego Wildfires, emergency services requested we turn cell phones off, I did. We had to stay home and be ready to evacuate anyway.

During that week my minutes expired. I did not receive the standard reminder recording to re-boost soon (as I have for the last 4 years). One rep let it slip that the reminder service was being updated and currently not in service. I understand the prepay contract, but an exception due to the unusual circumstances would have been appreciated. Boost would rather lose a customer, then refund ANY money EVER.

I really regret cooperating with their phone survey that they did about 3 months ago, I now believe that the information I provided to Boost in that survey put me on the list to be eliminated from their service (as in, I don't spend enough money with them).

There is NO "care" in Boost's "customer care". Well they can have my $85, but they will never get another penny from me. I am going to try going cell-less for a while - getting back to simplicity in life.

The most annoying thing was dealing with a company that has made itself unreachable. Boost hides behind off-site boiler-room employees who take all the grief for Boost's single minded short term goal of MAKE US MONEY!

Company: Boost Mobile
Country: USA
State: Colorado
City: Irvine
Site: boostmobile.com

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