Directv
HD Receiver Never Worked Right, $240 Fee to Leave Contract

I have been a customer of Direct TV since 1997. I upgraded to the HD Receiver last year, and it has never worked properly: freezing for seconds, minutes, or until I eventually reset it or call DTV to troubleshoot. I've spent hours on hold and been charged for a technician visit which did not remedy the issue, and after a year of this, the receiver no longer works at all. DTV is sending another tech, and I have to wait two weeks for service.

They won't let me out of my contract unless I pay them $240.00, even if my complaint is based on them not repairing, at their own cost, the faulty equipment they installed. Don't do business with Direct TV! Once you are a customer and they've locked you into a contract, they no longer care to be bothered to help you or live up to their end of the bargain. You have no rights, and they won't honor you.

Company: Directv
Country: USA

  <     >