Directv
Receiver problems - DirectTV

I have been a customer of Direct TV since 1997. I upgraded to the HD Receiver last year, and it has never worked properly: freezing for seconds, minutes, or until I eventually reset it or call DTV to troubleshoot. I've spent hours on hold, been charged for a technician visit which did not remedy the issue, and after a year of this the receiver no longer works at all. DTV is sending another tech, and I have to wait two weeks for service. They won't let me out of my contract unless I pay them $240.00, even if my complaint is based on them not repairing at their own cost the faulty equipment they installed. Don't do business with Direct TV! Once you are a customer and they've locked you into contract, they no longer care to be bothered to help you or live up to their end of the bargain. You have no rights, and they won't honor you.

Company: Directv
Country: USA

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