Sprint
Overcharged for phone, never fixed mistake on account and now holding account as "past due" despite my efforts to resolve situation

Sprint charged me for phone listed as "free" with online exclusive deal. When I brought this mistake to their attention, a customer servive rep said she would file a complaint with the supervision and told me to check back within the week. When I called back another person told me that he saw a credit on account for the price of phone and I didnt need to pay amount. The account is now "past due" and they are threatening to cancel my service despite the fact that I have paid every part of my current bill (except the overcharge) on time.

Company: Sprint
Country: USA
State: Texas
City: Dallas
Address: PO Box 660092
Phone: 8882114727

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