Sprint
Sprint Unethical Billing Practices New York New York

Seems Sprint has changed to allow for an options of either paper or paperless billing, so I was wondering why I haven't received a paper-bill in nearly 4 months. Anyhow, after calling their service representative and waiting nearly 45 minutes for a person, I was told that I could go online to pay my bill. Having had Sprint for nearly 8 years, I explained that I pay my bills the old fashion way, via paper and check, and I was told that I had to go online to tell Sprint that i wanted a paper bill. Mind you I've been receiving a paper bill from Sprint for nearly 8 years, and never once logged into their online service, I explained to the representative that I would do so, but please change my account to reflect a paper bill. After I bite my lip and logged in via the web, I noticed that my account had late payments on it due to the paperless billing option being forced onto my account by Sprint. I then called Sprint back and asked them to remove the late payment fees because it was their error that changed my bill over to a paperless bill without my consent and knowledge, they told me no we will not do that, it was my fault that the billing was late... So on that note I will be changing my cell phone service to a company that adheres to respectable billing practices...

Be warned that if you have a Sprint account and pay via check and haven't received a bill in the past few months, you will be on the hook for late fees because of Sprint's ruthless and un-ethical billing practices.

Company: Sprint
Country: USA
State: Nationwide
Site: www.sprint.com

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