Sprint PCS
Bad service

The last letter (bill) that I have received from Sprint is on november 25.

It indicates my account number and the amount due is $227.19

It's surprising as I have never had a "phone service" from Sprint!

I just purchased a Sony VAIO Notebook several months ago while I activated an offer for one month free of Sprint Mobile broadband service on this notebook.

(http://www.learningcenter. Sony.Us/assets/itpd/promos/sprint/)

Actually the first week that I used this service, I wasn't satisfied with it so I called and asked for cancellation of this trial service. They confirmed the cancellation.

Thereafter, I received a bill to pay for the Sprint "phone service"!!! Again I called and talked to Sprint customer service and explained that I don't have a Sprint phone at all and I don't have this service anymore after the first week of your one month free and trial offer. I clearly explained that I have already canceled this service. They said that they are sorry by misunderstanding and they said that they will correct their mistake.

Surprisingly again, I received another bill next month!!! I visited a Sprint store near to our home:

Sprint store-4625

550 W Roosevelt Rd

Chicago, IL 60607

312-922-8801

I explained all this and the representative checked my account and assured me that they will take care of problem.

Again, I received another bill the month after for the Sprint "Phone Service"!!! I called the Sprint customer service and I talked to them at least one and half hour and they finally assured me that my account balance is zero and they apologized for their mistake. I asked them to send me by mail a confirmation as my account with sprint is terminated and the account balance is zero and they assured me that the will do that.

Now again I have received two letters as "DISCONNECTION IMMINENT!" for the Sprint "phone service"!!!

It has been very much disturbing and troublesome for me repeatedly calling Sprint customer service and explaining all this all the time for the Sprint "Phone service" and the service that I have never had.

For sure this has had a negative effect on my credit and I am going to bring up this case to the court unless receiving an immediate official response of an confirmation correcting Sprint mistake.

Company: Sprint PCS
Country: USA
State: Missouri
City: Kansas City
Site: sprint.com

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