Sears
Sales Associate Pushed Store Credit Card and High Pressure Sales Tactics

This past Saturday afternoon, my teenage daughter and I went into Sears in Brooksville, as we had just purchased a new home in the area, and in return for getting one great deal on our home purchase, the builder further reduced the price of the newly built home because it did not have any major kitchen appliances yet.

Alright, I knew what I have in the house I am renting, but I also had a list of what I did and didn't like about those appliances too, and with Sears usually being in malls and other such locations, I figured that I would be able to take a look at what we needed, compare features and prices and do so at a leisurely pace. WRONG!!!

I hadn't even completely stepped into the appliance department when I was nearly jumped upon by a young man. He asked me what I was looking for. I told him I was looking for a fridge, a dishwasher, a range and a clothes dryer. The first thing that came out of his mouth was "Are you going to make your purchase with your Sears Card?" I told him we just bought a house, that we used to have a Sears Card, and it went into the paper shredder because the interest rate were raise to the point that keeping such an account was not wise. Why pay 25.9 to 32% interest when you can either pay cash or use another credit card that has a 9.9% rate? So then he started pressuring me into applying for another Sears Card because he could give me "additional discounts" (which are no discount once you start paying that type of interest!)

He then decided to walk me over and began showing me the most expensive appliances in the store. Since I have my own washing machine, I wanted the dryer that matched. Mr. Sales Associate wanted me to look at the $500 Kenmore dryer (a standard sized one which will fit into a laundry closet), when the one that went with my washer was $369. My family consists of myself, my husband and one teenager. I do not need a 25 cu ft. Plus over $1800 refrigerator. What is wrong with the one that is $1000 or $1100? Then he laid the "You have to buy it today" deal on me. Wrong customer to lay that line on, I used to sell cars, and I'll say that a car sales person gets paid a lot more than the slightly over minimum wage and 1.5 to 4 % commission that this guy is. Why the high pressure sales? Certainly he isn't getting the customer to like him.

Needless to say, we have decided that our appliances for our new home will be bought at Lowe's. They had my matching Whirlpool dryer for $51 less than Sears was selling it for! No pressure, no hassle, and even free tips and advice if we decide that we want to install the dishwasher ourselves! And never once were we asked if we wanted a credit card!

Well to make a long story short

Company: Sears
Country: USA
State: Florida
City: Brooksville
Address: Cortez Blvd

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