Direct TV
Three Installations in a Week, Wrong Pricing, Two Year Contract

I signed up for Direct TV. What a mistake. After three installations in one week (they got the work orders wrong), the upstairs TV is still not functioning. The prices I was quoted are not what appeared on the bill. The bill is $35 more than quoted, and I am in a 2 year contract, not one year as I was told on the phone. I can cancel the account after 5 days for $350 or pay it through the 2 years.

The last installation was for 4-8 pm. I called at 3:45 when I got home to see what the deal was. They showed me scheduled for 6-10 pm. The guy had shown up at 10 am wondering where I was, then at 2 pm left his cell phone number so I could call and have him come over, but his cell phone wouldn't allow messages to be left, and then he came again at 6 pm. It took him 2.5 hours to install one DVR.

After talking with a supervisor, I got 3 months free premium and sports channels. Whoopee, who cares? And I thought Comcast cable was bad.

Company: Direct TV
Country: USA
State: Colorado
City: Denver
Site: directv.com

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