Visiondecor.com, Vision Decor
Received damaged goods, Company doesn't answer phone calls or return messages or emails

I placed my order through Amazon.com. Normally, I don't have problems with Amazon, but this time the order was routed to Vision Decor. The item arrived damaged. Not necessarily they're fault. But, they didn't answer the phone when I called. I left a message for the customer service department and I sent an email to customer service. It's been over 5 days and I still haven't received an acknowledgement of the problem.

This is a company that does not take responsibility for problems with their orders. They can file a claim with their shipping company. It wouldn't take much time for them to send an email or call to say they're sorry the item arrived damaged and a new one will be sent. I can't believe that Amazon would partner with a company with such poor customer service.

Company: Visiondecor.com, Vision Decor
Country: USA
State: California
City: City Of Industry
Address: 167 Mason Way Ste A1
Phone: 6268201252

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