Best Buy
Installation of in home theater a failure

We purchased a complete In Home Theater system in November to the tune of over seven thousand dollars.

Best Buy had sent out installation crews five times to correct the fact that all the components do not work due to " wrong cables " which they supplied, which we paid $ for as well as the $ for the special remote which was incorrectly programmed. We were told they would return to fix our systems and that was back in December.

It is now February and no one has contacted us and the problems still exist. Needless to say we did notify American Express, who we used for this purchase, and spoke with a supervisor.

The supervisor even agreed that we should not have to pay for this system until the job was completed satisfactorily. American Express had even sent Best Buy a letter pertaining to our disputing the charge and still no response.

We were even charged an additional fee for the installation crew to return on the second visit. The installation job we consider shabby.

To note below, before the units were to be installed,
We had special hand made shelving constructed for these units to match the antique fireplace mantel.

We had the old radiators removed and re-sheet rocked the walls. Hired an electrical company to run additional outlets for all the components. Hired a plumbing company to remove the old furnace in the basement directly below where the installers would be able to run all the wires without the wires being visible in the living room.

Snowball effect? Must be for it is now February 6

PS, and No 10% off coupon was credited.

Company: Best Buy
Country: USA
State: Tennessee
City: Knoxville
Address: 8925 Town And Country
Phone: 8657695358

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