Cingular Wireless
Rebate offer run-around, scam Atlanta Georgia

In September my wife and I extended our contract with Cingular Wireless and bought/upgraded two cell phones. At the time, they were offering a $50 gift card/rebate with each cell phone (IMEI number) purchased.

The next day, after we made the purchase, I completed and mailed out the gift card/rebate submissions for both cell phones.

Using the site cingular.com/myrebate, I could check on the status using both cellular numbers; one individual cellular number and status search per time. Keep in mind that BOTH numbers worked in the search query.

Mid-November I received only one gift card. I waited until the end of the month to see if the second card would arrive, keeping in mind to allow the four to six week time frame specified, it didn't.

At the beginning of December, I contacted Cingular using the provided e-mail address on their rebate website/page.

I received a response telling me that they had no record of the (second IMEI number) submission and that I would have to resubmit the information, which I did the very next day.

Six weeks later, I checked their website and found no record, nothing. I sent a follow up e-mail to check on the status and again they say they have no record of my RESUBMISSION.

Based on the experience in trying to get this issue resolved, I guess Cingular thinks honoring one rebate is good enough and that if they keep giving me the run-around, I will give up.

Company: Cingular Wireless
Country: USA
State: Nationwide
Site: cingular.com

  <     >