LillianVernon.com
Horrible service!

I placed an order with LillianVernon.com on January 3rd. I received a confirmation e-mail and number on the same day, and the following day I went to their website to check my shipping status, it said that my order would be received on January 23rd or sooner.

I thought this was a rather long time to receive an order but I didn't need the gift until the end of the month so I didn't worry about it. On January 24th I had still not received my order so I called them, and they told me that they had canceled my order, due to the fact that I paid for it with an American Express gift card. They never bothered to inform me that it had been canceled. I had already thrown the gift card away because I thought that the order was on it's way. I called American Express and they said that most places that take their credit card also take the gift card, so I had no idea that they didn't, and it does not say that they don't anywhere on their website. I have sent several e-mails to the company, and I have only received one reply, that was rude, and I think that they think I am stupid. I will never order from this company again, and I will tell everyone I know how horrible they are, now I have no birthday gift, and have also lost $50.00.

Company: LillianVernon.com
Country: USA

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