T-Mobile
Charged Monthly for Unsolicited Incoming Text Messages

I'm very unhappy about this company. Every month that I receive my bill, there's always a charge for unsolicited incoming text messages. Most of the messages are from spam sources which I didn't subscribe to in the first place. I have complained to their customer service about this issue and even asked them to disable this text feature. But they wouldn't disable this feature. I have followed their recommendation of filtering and blocking messages via their website. It doesn't work!!! I have even asked the customer rep to do the filter setup for me, but it still didn't work. When they realize that this, they advised that I should change my mobile number. However, they can't guarantee that I will no longer experience this issue. In other words, they don't have a solution to this problem and I will be continually rob of this inadequacy. Of course, why would they want stop themselves from making money out of this stupid scheme. Unfortunately, this company doesn't give a damn about their customers.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue

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