McLeod USA
Rude Customer Service, Unethical Business Practices

We paid two payments. The 1st payment was around April 28 for $38.81 and the 2nd payment was for $15.00 at the begining of May. They shut off our phone service and claimed A) We hadn't made any payments since January and B) That we still owed $83.72

I told the customer service representative that we had made a payments of $38.81 and $15.00 which she told me that we hadn't made any payments since January. She continued to tell me that we had to pay the $83.72 before we could have our phone service restored.

Then, I asked to speak to a supervisor and she told me the same thing. I was also told to provide proof of the payments from my bank which I did within an hour. I called back and was told that they never received the fax. I waited a couple more hours and still the same story. Then I waited to the next day and was told they had found the payments but we still had to pay another $29.95 before they would restore service. I paid that amount and my service was restored but they charged me a reconnection fee of $25.54 even though they were at fault by losing my payments. I would appreciate my reconnection fee waived.

I called on May 24 to have my service disconnected due to switching phone companies. The customer service rep. Told me it would take at least 4 days and wouldn't be until after the holiday. I went out to eat on the May 25 and came back to no phone service. This being less than 24 hours from my call. I wouldn't be receiving new phone until June 1 which was about 6 days off. I endured the 6 days without phone service but it is wrong to give a projected time and then cause a person not to have service. I am a disabled person and what would I do if I needed 911 service.

I am no longer with this phone company due to their unethical business practices.

Company: McLeod USA
Country: USA
State: Iowa
City: Hiawatha
Address: One Martha's Way
Phone: 8005931177

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