T-Mobile
Charged for Incoming Spam Texts, Refund Refused Unless All Texting Blocked
- 07-24-2008
- 34
Electronics and household app.
I've received several spam text messages in the past week and have called T-Mobile to complain & request the charges be removed - they charge. 15 per INCOMING message whether you want it or not.
They refused to reverse the charges & told me my only option was to block all text messages completely before they would consider a refund. That is not a viable option but they refused to work with me to come to a reasonable solution. It's another example of cell phone companies ripping off customers since there is no way to reject an incoming message - you pay whether you want to receive a message or not.
Who let them get away with charging customers for RECEIVING text messages with no way to prevent it? It's outrageous.
Company: T-Mobile
Country: USA
Site: t-mobile.com