The Home Depot
Floor model refrigerator delivered with dents in all three doors

My husband and I purchased a floor model refrigerator from this store on April 28, to be delivered on May 1. When we purchased the item, it was in perfect shape. When it was delivered, it had huge dents in all three of the doors. I went back to the store within 48 hours of delivery (it was a store-to-curb delivery). My husband called the store within 24 hours to report the dents and spoke to one of the assistant managers by the name of Paula.

She promised to send someone out to check the refrigerator. After waiting another 24 hours, we went to the store and asked to see Paula. She spoke to one of the salespeople and told them to give us 10% off. She refused to come out and talk with us. The salesperson, DJG000, was very helpful. She told us the LGC customer service was very good and would send us replacement doors. I called the LGC appliance number and was treated very well.

The LDG Company sent a repair person out to inspect the refrigerator (Work Order #019350). The person inspected the doors and found that not only were the doors damaged, but the cabinet was also damaged.

I called The Home Depot corporate office to complain about the refrigerator. I spoke with someone in India. He gave me some options: 1. For me to take the refrigerator back to the store and find another one at another store. 2. See if the company would replace the doors. 3. It was not The Home Depot's responsibility.

The idea of getting new doors appealed to me since I had purchased all new appliances from the same store and it was a matching set. The person in India got the assistant store manager on the phone. She told me I could have the refrigerator picked up, which would cost me $75.00, and get my money back. I asked her if Home Depot was willing to pay for the new doors. She said definitely not, because she had asked her delivery men if they damaged the refrigerator and they said no, so the only thing she could offer me was to bring it back and get my money back. At this point she hung up the phone.

I asked the person in India if it was possible to call other stores in the area to see if they had the same item. He said no. I asked if they had a computer where the inventory was stored so that he could check and see if there were other stores with the same refrigerator. He said no. During my conversation with Paula, I asked her the same question, and she said no.

I paid $75.00 to have a new refrigerator delivered from The Home Depot to my home, and it was damaged en route. Now is it fair for me to pay again to correct their mistakes?

The Home Depot has the worst customer service I have ever encountered.

Company: The Home Depot
Country: USA
State: Maryland
City: Capitol Heights
Address: Store #2555 150 Hampton PK BVD
Phone: 3013240180

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