Boost Mobile
$10 SIM Credit Drained by Unrequested Internet Charge

Boost mobile sucks. They need to be put out of business. They are in the business of ripping off customers and they have the worst Customer Service Reps ever.

I called customer service to activate a phone for my brother as a gift for his 18th b-day and the SIMS CARD had a credit of $10 on it when I brought the phone. The day before my brothers birthday I went online to check the balance on his phones and to my surprise the balance left was only $4.60. The phone was being charged $. 20 a day for the internet a feature I didn't request

I called Customer Service to tell them that they had made a mistake and that phone had never been used because after I activated it I put it back in he box. The phone had never been used or charged but the Customer service rep said that I requested the internet and I repeatedly said that I didn't request for the phone to have the internet

We have a computer at home why do we need it on a cell phone. So I asked to be transfered to a supervisor and I was eventually connected after about 15 minutes. The supervisor was so rude and unprofessional.

She said that she had to speak to the credit department and she put me on hold only to say that my request for a refund was denied

I told her that I didn't ask for the internet and that the representative who activated the phone didn't even ask me if I wanted the internet for the phone so she began to say there was nothing more that she can do for me as if she actually did something.

Anyway so I asked to speak to her supervisor and she claimed not to have one. So I asked for the number to boostmobiles corporate office she said it isn't one meaning a corporate office.

So we decided not to do business with Boostmobile any longer and moved on to T MOBILE. Boost mobile has the rudest and most unprofessionalist people that I've ever had to deal with

Company: Boost Mobile
Country: USA
Site: boostmobile.com

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