Boost Mobile
Ripoff, rude, uncareing, unhelpful, unreachable

I would not advise anyone to buy, try or use BOOST Mobile service. I've activated 2 Phones in the last 3 months with them and its been nothing but problems. Take the time to read on. It could happen to you too: FIRST of all you need to realise that most of the CustomerReps either dont hear to good or just simply illiterate (how many times do you need to SPELL your name (which they still enter incorrect) or repeat your # and passwords.

1) I called 1 time to reset my Voicemail Password the Rep assured me it was done. I hung up. 5 min later my phone doesn't work when I call back Im told that the rep i spoke to made a request for my phone # to be changed and it was approved (so even if I did requested that # be changed why wasnt I given the new #)

2) Another time i requested mobile web service told its gonna cost 20cent a day and takes 24 hrs to activate. Ok cool, 4 days 3 Reps 3 SUPERVISORS and 80 cents LATER I fanally get a supervisor to make the web work a simple key combination that could have been done from day 1 by the fist rep. Boost refuses to give me a refund for the 4days that i was unable to use the service but billed for.

3) Sent 1 text message from my phone and im double charged for it so thats a total of 10cents by 2 after this I use the WALKIE TALKIE for about 1 hr later that day and my phone is shut OFF my Balance was $1.45
they took the $ let me get service for 1hr and shut it off when there offering UNLIMITED WALKIE TALKIE for $1.50 a day so i call in and bring up the issue of the double charge for the text which dropped my ballance to 1.45 instesd of $1.55. AGAIN denied a refund or credit.

4) So I buy a $20 card an Re Boost call in and complain to a Supervisor about the way I was spoken to by a Rep 24Hrs LATER my phone is OFF again (Saturday) call in I'm told the account was Canceled and im gonna have to pay to RE ACTIVATE, Supervisor says the accont was cancelled by "ME" earlier in the day, so Im telling him it wasnt me i didnt. He says someone called in with the password and cancelled I then ask him so therefore we have a case of FRAUD he says NOPE! Just you cancelled your account, would you like to BUY a reactivation card?

So i tell him No please look into my account and have it replaced, after calling on MONDAY, nothing TUESDAY for over 90 min on HOLD, Hung up on 2 times and Reps who just didnt want to be bothered by me and tranfered me to other reps im told my # was PORTED out and i can get a new # but may not geet back any unused ballances and will recieve NO credits JUST A FREE REACTIVATION and I can RE BOOST at a retail neighbood dealer or buy mins with a credit card.

Company: Boost Mobile
Country: USA
State: California
City: Irvine
Phone: 8882667848
Site: www.boostmobile.com

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