Verizon Wireless
Deployed soldier's service cancelled for non-payment despite hold promise

I'm a paratrooper in the U.S. Army and deployed to Iraq 1 October 05. I called Verizon 22 September 05 to cancel my contract and paid my bill in full. The customer service representative stated that I could place service on hold status and call once I return to get it turned back on!

I called yesterday, 26 February 06 to reactivate my phone and they had disconnected it due to non-payment. My bill was not paid in full! When speaking with customer service they stated that in order for me to get service I had to pay over $300.00 dollars to settle the past due amount and re-connect service.

This was a fine way to treat a Soldier serving his country in time of war! If you are a Soldier, Sailor or Airman, I suggest you cancel your contract with Verizon if you deploy! They will rip you off! Truly un-American! Makes me wonder who's freedom and rights I'm protecting with my life!

Thank you

Company: Verizon Wireless
Country: USA
State: North Carolina
City: Fort Bragg
Address: 601 West Ivey Street

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