AT&T Wireless
Deployed soldier billed over $1,000 after international plan change never made

I was deployed to Iraq recently, and I set up an international plan so that I may call my wife. First month goes by and I have a bill over $1,000!!! After 2 days of me trying to connect with a special help number they gave me, they said the plan change was never made. AT&T would give me the run around about changing the plan and adjusting the charges. They said it was fixed and the next month I had an outrageous bill... Again. We ended up canceling AT&T. Customer service is garbage there.

Company: AT&T Wireless
Country: USA

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