Direct Tv And Ron's Tv
Free Installation Turned Into $150 Charge After 4-Hour Job

I bought a new used house and was ready to move in, and I wanted a satellite dish installed. So I called Direct TV and made an appointment for my free installation and free DVR box to be connected. They sent a man from Ron's TV to my home. He arrived almost 1 hour early and ended up staying for about 4 hours.

He left plastic shavings all around every TV he hooked up. He left the old satellite dish on top of my shrub, which made a hole in the middle of it. He charged me $150.00 for the install when it was supposed to be free.

When he hooked up the upstairs TV, he had a wire suspended in the air in my kids' closet. He didn't put the wire in the right place upstairs; instead he put it on the other side of the room. He had to charge his phone at my home because his phone went dead.

He left my house twice, once to get a flashlight and once to get a drill bit. We finally had to use my phone to contact Direct TV, and the woman I spoke to said there was supposed to be no charge to me.

Then I found out the free DVR was not free; it was $5.00 extra a month for the box. The installer said if I didn't want it, he would have to charge me to rewire for a regular box, and that would be $75.00.

If that is not enough, he drilled 3 holes in my new TV stand without asking me. It was not necessary; it was just the easy way out.

When I contacted Ron's TV, they kept brushing me off, saying they would call me back. They didn't, so I called them, and still the person in charge was not there. I finally got a response, and the woman from Ron's told the installer to call me, which I had nothing to say to him about. Anyway, he said he didn't drill any holes. Then he said that was the only way, get over it. Then he started cussing at me and yelling; I hung up on him.

By that time I was mad, so I called Ron's and told them not to have him come to my home and to have someone with some common sense come instead. They sent a man who couldn't quit saying what a great installer the other guy was. He fixed some things, but I still have 3 holes in a brand new $2500.00 TV stand that I cannot replace.

They said they would follow up and have something done about it, and they have not yet. That was in November and it is now January. I call on a regular basis and still get the runaround that someone will call me. Well, I'm still waiting.

I would not recommend these people to anyone. They don't stand behind their work or their promises. They are terrible people to do business with.

Company: Direct Tv And Ron's Tv
Country: USA
State: South Carolina
City: Mauldin
Address: 412 Butler Road
Phone: 8644220727

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