Verizon
Repeated notices, long hold times and broken website after moving service

I moved 1 1/2 miles from my previous address, Verizon would not let me keep the same number. So I asked for the same service with a new number. Simple enough?

No way, could they handle that. I have received notices in the mail to call them at least 4 different times in the last week and a half, over problems with the service. They say they can not reach me on the phone, although they have my home, work, and cell numbers.

So, I attempt to call them and each time I have had to wait over 30 minutes to talk to someone who assures me everything is fine. And then, I get yet another notice in the mail.

I attempted to call them this afternoon and waited 45 minutes and did not get through. I came home and tried to email customer service through their web site, and it will not let you submit your comments, although I used all the proper procedures.

If I had a choice for regular phone service I would leave them in a heartbeat.

Company: Verizon
Country: USA
State: Oregon
City: Gresham
Phone: 8004834100
Site: verizon.com

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