T-Mobile
Phone Malfunctions After Ringtone Download, Then Charges and Blacklist Claim

My 13 yr old son downloaded ring tones & wall papers from a p2p site on both of our phones. I was not aware, but something funny was going on w/my phone. Calls were being rerouted to people stating that my number was their number, my phone was showing not secure and under root cert abt 12 companies appeared 1 of them was VerSign, just so happen the same company that fraudulently billed my credit card 2 months in a row. Csr's were so rude and I am a manager of a call center for time warner I really expected more!

I spoke to about 20 reps techs supv managers that swore there is no way to monitor my calls. Then my phone numbers stored in my phone disappeared, all my personal pictures disappeared, my ring tone, wallpapers, caller tunes, and games were gone. I had been a customer of T-Mobile for over 5 yrs. I was told to purchase new sim cards for both phones which eneded up costing $120.00 changing the phone numbers 3 times. Unable to contact my disabled son on a cold chicago night only to be told I was on their blacklist w/jamster & since my son was 13 I would not be charged. I now have a $527.00 bill and a letter stating I made a threat to blow up a call center in omaha which is a lie there is so much more to this story...

Company: T-Mobile
Country: USA
Address: Po Box 2137
Phone: 7737317618

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