T-Mobile
Horrible coverage, bad client reps that lie & don't help!

*going to copy the actual letter i sent to t-mobile about my issues*

I have spoke with more agents than I can count about my service not working within or around my home. I don't live in an area that is rural or out of the way. The calls when they come into my cell phones either go straight to voice mail or when the phone does ring they the calls just sit there and then it says missed phone call. When I am talking to people in or around my home (back or front yard) The calls will drop.

Your customer service has far been the worst I have ever had to deal with. They are rude, condescending, ignorant, and just flat out unwilling to help. I have been lied to by agents, put on mute while they converse with co-workers, ignored and hung up on.

When I first called about the issues with my service it was well over 2 years ago. I was assured that T-Mobile was doing everything to get the 3G networks in more areas and that would help.

Company: T-Mobile
Country: USA
Site: t-mobile.com

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